Hbm4 Privacy Policy — Protection of Malaysian User Information
Hbm4 is committed to protecting every user’s privacy. This document clearly outlines how we collect, use, and safeguard your personal data.
Effective Date: 1 January 2026
Information We Collect
When you register or use the hbm4 platform, we collect various categories of information to ensure our services operate smoothly and securely. The information collected includes:
Account Information
Full name, email address, mobile phone number, date of birth, and chosen password during registration. This information is required to verify your identity and secure your account.
Device & Browser Information
We automatically collect technical information such as IP address, browser type, operating system, screen resolution, and general geographic location when you access the platform. This helps us ensure compatibility and improve platform performance.
Payment Information
For transactions in Ringgit Malaysia (RM/MYR), we keep records including amounts, payment methods, and times. We do not store credit card numbers directly — all payments are processed through secure, accredited payment operators.
Cookies & Usage Data
The hbm4 platform uses cookies and similar technologies to track session activity, language preferences, and usage patterns. This data is used to improve the user experience and is not sold to third parties.
Purpose of Information Use
Information collected by hbm4 is used exclusively for the following purposes:
- Verifying user identity and preventing fraud during registration and login.
- Processing deposits and withdrawals securely and accurately in Ringgit Malaysia (MYR).
- Sending important notifications related to your account, transactions, relevant promotions, and platform updates.
- Identify and prevent suspicious activity, multiple account usage, or system abuse.
- Enhancing platform features and interface based on aggregated user data that does not identify individuals.
- Complying with applicable laws and regulations in Malaysia.
Hbm4 will not use your information for third-party marketing without your explicit consent.
Cookies, Tracking & Data Storage
Cookie Management
The hbm4 platform uses both session cookies and persistent cookies. Session cookies expire automatically when you close your browser. Persistent cookies are stored on your device to retain preference settings and login details. You can disable cookies via your browser settings but this may affect some platform features.
Data Retention
Your personal data is stored on servers protected by SSL encryption and the latest security measures. hbm4 retains active account data as long as the account remains active and for the legally required period after account closure under Malaysian law.
Data Security
We use multiple layers of security including data encryption during transmission and storage, strict internal access controls, and continuous monitoring to detect unauthorized access attempts. While we take comprehensive measures, no system is completely risk-free and users are responsible for safeguarding their passwords.
Sharing Information with Third Parties
Hbm4 does not sell, rent, or share users’ personal information with third parties for marketing purposes. Information sharing only occurs under the limited situations below:
- Payment Operators: Transaction information is shared with licensed payment operators to securely process deposits and withdrawals in MYR.
- Legal Requirements: We may be required to disclose information to Malaysian authorities where mandated by law, court order, or official investigation.
- Technical Service Providers: Third parties supporting the platform infrastructure are bound by strict confidentiality agreements and are only permitted access to information necessary for their specific tasks.
All third parties involved are required to comply with data security standards as high as those practiced by hbm4.
User Rights & How to Contact Us
Your Rights Regarding Personal Data
As an hbm4 user, you have the following rights regarding your personal information:
- Access Rights: You may request a copy of the personal information we hold related to your account at any time.
- Right to Rectification: If your information is inaccurate or outdated, you have the right to request corrections via your account settings or our support team.
- Right to Erasure: You may request deletion of your account and personal data, subject to legally required retention periods.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
Privacy Policy Changes
Hbm4 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via an in-platform notification or email. Continued use of the platform after any amendments constitutes acceptance of the updated policy.
Contact Our Team
For any privacy-related enquiries, data access requests, or complaints, please contact us at:
Support Email: [email protected]
You may also refer to Frequently Asked Questions contact us for more details about account management and privacy.
Your Privacy, Our Priority
You can contact the hbm4 team anytime for privacy inquiries or check the FAQ section for more information.